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Contact Us

+44 (0) 1789 721444

Cotswold Heritage Ltd.
Bird Industrial Park,
Long Marston,
Stratford upon Avon,
CV37 8RP   U.K.

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About Us Cotswold Heritage Limited is dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

In these terms and conditions "we" and "us" mean Cotswold Heritage Limited, and "you" means you the customer. These Terms and Conditions together with your Order Confirmation (if applicable) constitute the Contract between you and us for the supply of Products and/or Services.

A person shall be deemed to be a user of this website if he accesses, views, copies or utilizes any of the material found on this website,whether proprietary or otherwise, for any purpose, whether commercial or personal.

Website material means and includes any writings, photographs, graphical representation, and any other data, whether in visual, audio, audio-visual or any other form, that is located on this website. The term also includes any website material located on any website orwebpage hyperlinked to this website. The term also includes all scripts, applets and codes used in the generation and publication of this website.

Society's trademarks and copyrights means and includes all trademarks and copyrights owned by Cotswold Heritage Limited Ltd.

No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

Our Contact details:
Cotswold Heritage Limited
Bird Industrial Park Long Marston Stratford - Upon-Avon Warwickshire CV37 8RP United Kingdom
Phone: +44 (0)1789 721444
Email: info [at] modelsteamenginesuk [dot] com
VAT: 913 3582 34

In the event of a conflict, these terms and conditions take priority over all other Terms and Conditions which may have been issued by us.

Our failure to enforce any term of the Contract does not amount to a waiver of such a term and shall in no way affect a later right to enforce the term.

The invalidity or deemed unenforceability of any provision of this contract does not affect the enforcement of other remaining provision.

Jurisdiction; Any contract made by Cotswold Heritage is subject to English law only and subject to the exclusive jurisdiction of the courts of England and Wales.

A user may not make or distribute copies of this website or any of its website material or electronically transfer the said websites or any of its website material from one computer to another or over a network. A user may not alter, modify, rent, resell, whether for profit or otherwise, distribute or create any derivative based upon the website or any of its website material.

Please note that whilst every effort has been afforded in producing this website and any associated material to represent our products accurately, Cotswold Heritage reserves the right to develop, alter or vary specifications as required.

The website and its constituent website material is provided to you free of charge, and on an "as is" basis, without any technical support or warranty of any kind from Cotswold Heritage Ltd including, without limitation, a warranty of merchantability, fitness for a particular purpose and non-infringement. Some countries do not allow the exclusion of implied warranties, so this exclusion may not apply to you. You may also have other legal rights which may vary from country to country. These limitations or exclusions of warranties and liability do not affect or prejudice the statutory rights of a consumer who avails of the services of this website for adequate and lawful consideration.

A user of this website and its website material undertakes to be bound by the following terms and conditions:

You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.

A user shall not commit any act or acts coming under the following description(s):
1. tampering with computer source code documents,
2. hacking with computer system,
3. using the website services for illegal, immoral, unethical purposes,
4. transmitting, publishing, disseminating or displaying any pornographic, or obscene materials,
5. transmitting, publishing, disseminating or displaying any material that arouses feelings of animosity and hatred towards any particular religious, political or ideological sect or community,
6. violating or infringing any copyrights, trademarks or other proprietary rights of Cotswold Heritage Ltd or its affiliates,licentiates, partners and vendors and users,
7. committing fraud or misrepresentation using the website or its constituent website material,
8. obtaining, without express consent Cotswold Heritage Ltd, the database or email addresses of the users of the website or its website material.

Commission of any of the above mentioned acts or any unauthorised use of this website and its constituent website material shall render the offender to civil and criminal liabilities.

Cotswold Heritage Ltd reserves the right to modify, alter, vary, reduce and discontinue any or all of the facilities offered by this website or its constituent website material.

Such alteration, modification variation, reduction or discontinuation shall be without any prejudice and shall not render Cotswold Heritage Ltd or its representatives liable for any direct, indirect, special, incidental or consequential damages or loss (including damages fornm loss of business, loss of profits, or the like) liability.

These terms and conditions are subject to change without prior notice and the user should comply with the updated terms and conditions as posted on this website.

You acknowledge and agree that although this website may be linked to other websites, Cotswold Heritage Ltd. is not, directly or indirectly, implying any approval, association, sponsorship, endorsement or affiliation with the linked website, unless specifically stated in this website.

Cotswold Heritage Ltd. has not reviewed all websites linked to this website and is not responsible for the content of any other website linked to this website. Any linking by you to any other websites is at your own risk.
Making A Purchase You can normally place an order by:
I. Telephoning us on 01789 721444, Monday - Thursday 9:00 - 17:00 & Friday 9:00 - 13:00.
ii. Using our website;
iii. Writing to us at the given address.
IV. Visiting the Cotswold Heritage stand at an exhibition.
V. Visiting our showroom.

We reserve the right not to accept orders made in any other manner that those listed above.

By placing your Order, you are making an offer to us to purchase the products/services selected on these Terms and Conditions. We reserve the right not to accept your order at our discretion.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.ovided to you by our agents or employees or found in our catalogue constitutes an invitation to treat and not an offer by us to supply products.

Force Majure; Cotswold Heritage Limited shall not be liable for any failure to perform its obligations caused by circumstances beyond our reasonable control. These might be, but not limited to, fire, flood, explosion, accident, adverse weather, criminal act, national material shortage and mechanical breakdown. In the event of such circumstances, Cotswold Heritage may also terminate a contract to supply you at our discretion without penalty or liability for damages.

Shipping And Handling Your products will be sent to the shipping address you provide us with. Should you provide us with an incorrect shipping address we reserve the right to levy a charge for administration and any additional shipping costs incurred.

Title to (providing full payment has been made) and risk of loss or damage to the Products will pass to you on delivery of the Products.

The Customer is responsible at his or her own expense to obtain any import or export license or any other documentation deemed necessary by any compliant authority.
Delivery Schedule We will use our best endeavours to manufacture and/or your Products within any delivery indication given to you. However it should be noted that this information is an estimate only and does not equate to a delivery date.

Additionally time is not in the essence of the contract; the estimated delivery date / period does not form part of the contract to supply your Products or Services.

Back Orders If your item is not in stock, we will back orde or manufacture itr for you. Should we anticipate a significant delay in dispatching your goods you may be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made for delivery in the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee In the unlikely event that a problem should arise with one of our Products, which can be attributed to a manufacturing or material defect only, we ask that you consult ourselves initially and then if necessary return the defective part, together with a brief note explaining the problem and will be pleased to repair of if appropriate replace the offending part, free of charge.

If goods are being returned to us, the customer is responsible for all freight charged and shall bear the risk of accidental loss or damage.

The warranty offered is valid for a period of twelve (12) months commencing from the date of the invoice and is rendered immediately void should the title to the product be transferred by resale or any other means. Additionally, the warranty does not extend to cover goods where a defect is caused by abnormal use, misuse or neglect.

Reaching Us If you need to contact us, please email us using the link on the store page, alternatively, you can call on +44 (0)1789 721444 (International +44 +44 (0)1789 721444) or fax us on or write to us at Bird Industrial Park Long Marston Stratford - Upon-Avon Warwickshire CV37 8RP United Kingdom
Privacy Policy Cotswold Heritage Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy For orders made through the website, telephone or by letter, without face-to-face contact, you can from the date of receipt in limited circumstances return the Product.

Authorisation for a return should be sought within the minimum period prescribed by the applicable regulations. Failure to seek authorisation within this period will mean that Cotswold Heritage Ltd. will not have any obligation to provide a refund and reserves the right make an appropriate charge should one be attempted.

Having sought authorisation in the prescribed manner you may only then return the Product, at your own expense. Cotswold Heritage Limited, strongly recommend, adequate and robust packing and the use of a suitable, fully insured, tracked postal service. Please be advised should the goods be lost or damaged in transit then Cotswold Heritage Limited in accordance with the DSR reserves the right to bring action or withhold monies in respect of a breech of a statutory duty.

In respect of all goods, which may be returned, the customer has a duty of reasonable care. Breech of this duty may give rise to proceedings by Cotswold Heritage Limited.

In the instance of self-assembly products that are not subject to a permissible exception under the applicable regulations, Cotswold Heritage hereby advise customers that it is considered the product can be adequately examined without the need for assembly. Should the product be assembled then the right to claim for a breech of a statutory duty is reserved.

The above clauses are, where permissible subject to the permitted exceptions within the DSR, including but not limited to, goods made to a customer specification & CD/information download based products and as such authorisation to make a return may, where permitted be declined with no obligation to provide any refund.

Remittance Terms Price and Terms of payment.

Payment may be made in most instances by using one the following methods;
I. Cash
II. A cheque drawn from a UK bank account.
III. Most major debit or credit cards.
Customers who use the website to place an order may only make payment using an accepted credit or debit card.
The listed payment methods are not prescriptive and may at the discretion of Cotswold Heritage Ltd. be restricted or amended.

The only acceptable payment currency is UK Pounds Sterling (GBP).

In respect of payment, with regard to instances such as a failed credit card authorisation or failure to make payment, we reserve the right to cancel your order at our discretion, or charge for further order administration. Should there be a failure to make payment, without prejudice to any other rights we may stop the goods in transit.

Where customers are eligible to pay UK VAT this will be charged at the prescribed rate.